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When will my products arrive?

I have paid for my order and still have not received any products, what do I do now?


  • Hello Melissa,

    Thank you for your inquiry!

    If you have a subscription, you pay for two monthly orders and get a double delivery after these two payments. Check if you have paid two orders and get back to us if this is the case.

    Have a great day!
  • To whom it may concern, I have paid for my order on 6 th September and it is 15. th September today but  I still have not received any products yet. What shall I do now? I think this kind of procedure is not according to your business policy as far as it seems on your webside.

    Dr.Lilla Király
  • Hello Lilla,

    Thank you for your message!

    As explained here earlier, the deliveries in a subscription will always be shipped after two monthly invoices are paid. The shipping costs 7,00e are divided so that each order has 3,50e. This means that you will get 2 months' products in one delivery and will thus save in the shipping fees.

    Your next delivery will be shipped after your October payment (including both September and October products).

    Kind regards,
    Tiina Customer Service
  • Hi, I am also over with my supplement, and the next delivery is not arriving. What should I do?
    Gabor Enoch
  • Hello Enoch,

    Thank you for your inquiry.  We just need your customer number in order to help you better, as I could not find you by your email address, but please send it to us as an email at:

    We will be glad to help you further,
    Vanessa Partner Support
  • Good evening I have made an order name George Koprinkov and it hasn’t arrived yet. It’s almost a month now
  • Hellos George,

    Thank you for your request. We see that the purchase was regretted, the package was sent back to us and we refunded your money. Please let us know if this is not correct.

    You can contact us at:

    Best regards,
    Vanessa Partner Support

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