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I Lost My Balance Test ID How Do I Proceed?

Unfortunately I've lost my test ID - but I wrote my name on the test, when I send it, so perhaps they can find it.
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  • Hi Natja,

    Thank you for your inquiry!

    Unfortunately, the test-ID is the only way to track down the test results. We strongly recommend that you always take a picture of the test-ID, so it won't get lost.

    If you would like to order a new test please contact our customer service via email, phone or chat.

    Best regards,
    Tiina Customer Service

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